All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get refund!! If it is because of your reasons, you need to take some responsibility.Hope you can understand.
For custom and plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
For standard size dress in picture color,Since the return shipping would be too expensive, we highly suggest you choose size carefully. Please double check our size chart and order the correct size.
We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and made to order, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would check the size and measurements before we ship them. Therefore, the mistake on size and measurements are very rare.
1. Contact us within 7 days after you receive the items.
2.We will send new dress once we received the item you returned.
3.You need to pay the return shipping fee and the shipping fee of new dress.
Please carefully follow our guide:
1. Contact us within 7 days after you receive the items.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. Item must be returned in 7-15 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return. We only accept products in their original condition, and we cannot process any products that are returned without our approval. Any returns without our approval can not get any refunds or exchanges.
4. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
TOTAL DELIVERY TIME = PRODUCING TIME + SHIPPING TIME
Occasion dresses: Within 10-20 Business Days (From May to Dec)
Occasion dresses: Within 15-30 Business Days (From Jan to April)
Wedding dresses: 15-25 Business Days (From May to Dec)
Wedding dresses: 20-40 Business Days (From Jan to April)
We support the following shipping courier:
1) Rush Shipping:Shipping Courier including DHL & UPS& TNT &FEDEX etc, that depends on the place you are in.
2) Standard Shipping:Shipping Courier including USPS & Aramex & DPD.
DHL or Fedex
USPS Or UPS
3)TOTAL DELIVERY TIME:
Occasion dresses: Within 14-38 Business Days (From May to Dec)
Occasion dresses: Within 19-37 Business Days (From Jan to April)
Wedding dresses: 19-43 Business Days (From May to Dec)
Wedding dresses: 24-47 Business Days (From Jan to April)
Special Estimated Delivery Time For Rush Order:
Rush order: within 15 workding days please add $30.00 , this cost is paid for prior shipping and sewers who would like to work extra time to finish this dress.
Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
The shipping cost is prepaid before sending, so there will be no extra shipping cost, please note for some countries, there will be customs taxes, this tax should be paid by buyers, in order to save your cost, we usually write less price on the invoice.
Please refuse to sign the package if you find the package is broken and contact with us at the first time, we will help you solve all the problem.
For bulk order shipping costs, your questions or special requirements, please contact us: firstname.lastname@example.org
To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.
Tracking Your Order
You can check your order information at here
We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.
Here are the links to all the delivery companies we use so you can track your order
Customized service and Rush order are available.
*** Customers need to know :
All of the dresses don't come "on the shelf"（Our Dresses are all custom-made）.We strongly recommend you to select "Custom Made" to ensure the dress will fit you when it arrives. .
This dress could be custom made, there are no extra cost to do custom size and color.
If the color box is not in your requirement, please check the color chart When you choose color name, please leave us a message that which color that you want.
Size: standard size or custom size, if dress is custom made, we need to size as following
Height with Shoes :_______cm/inch ( height is from your top head to your toe,without shoes)
Height without Shoes :_______cm/inch
Your event date :_______
Color：As Picture,Custom color
Item Number :DS0370